Shipping Policy

1. Shipping Methods and Costs

In order to provide you with the best service and ensure fast delivery, we ship via cooperative logistics. Shipping costs are borne by us.

We aim to ship within 3 working days. Estimated delivery times are for reference only and will start from the date of shipment; we are not responsible for any delays caused by customs clearance processes at the destination.

Important Delivery Information

We recommend that you consider the following information:

All orders require a signature upon receipt.

We are unable to resend orders once items have been shipped, so please ensure that someone is available to sign for your order at the specified delivery address.

2. Guest Checkout

If you would like to purchase our products without going through any registration process, you can proceed as a guest and provide correct communication and billing details to make your purchase.

3. First Order

For your safety, if this is your first time placing an order, please register your account with accurate details to avoid delays in order processing. Please also ensure that your contact details are accurately entered so that we can contact you if needed.

4. Insurance

We insure every item purchased from the time it is shipped to you. We require a signature for any delivered items, at which point the responsibility for your purchase will be transferred to you. If you are not the recipient of the purchase (e.g. a gift order), the person signing for the package confirms receipt and is responsible for the package.

5. Track your shipment

Once your order is dispatched, we will email you a tracking number.